INVO training is built on your organization’s real roles and processes. A warehouse operator, a planner, a buyer, a design engineer and a production manager do not need the same course. Every user learns exactly the processes and functions they will use in their daily work.
Learning paths
One platform. Different learning paths.
Process-based learning
During Discovery we define the AS-IS process, design the TO-BE, then configure INVO. That same target process becomes the basis for training — so the user is not learning abstract system features, but the answer to one question: “How do I do my job from now on?”
Process documentation, system configuration and training should all describe the same way of working.
Different roles. Different learning paths.
Pick a role to see what its learning path covers.
Learning path
Turns demand into a workable production schedule.
What they learn
INVO Academy
A user should not depend on remembering everything from a course they took weeks ago. INVO Academy is a central place for learning materials about working with the platform.
My learning
Beyond classic training materials, a user can get help directly while working. Contextual help, tooltips, walkthroughs, quick instructions and links to Academy materials are part of the target user experience.
These items describe the planned support model, not a declaration of features already released.
In time, knowledge about the processes and the system may also be available through an AI assistant. This is part of the INVO roadmap, not a description of a feature already in production.
Roadmap item — described here so the target support model is clear, not as a shipped feature.
Scaling knowledge across the organization
On large rollouts we build an internal knowledge structure on the customer side.
Knowledge about the system should stay in the organization, not only with the consultants who ran the rollout.
They take part in Discovery, TO-BE design, configuration, UAT, training and go-live. By launch day, the organization already has people who understand the process and can support their teams.
Practice before production
Training and UAT should happen outside the production environment. Users can rehearse real processes without any risk to live operating data.
Training / UAT
Production
The live environment stays untouched while people learn. Nothing a trainee does in the sandbox reaches real inventory, real orders or real cost.
The best training mirrors the situations a user will actually meet at work.
A user should rehearse the exceptions, not only the happy path.
Scenarios accepted during UAT can then become the basis for the training materials. That removes the risk of training people on a process different from the one the business signed off.
Are the teams ready?
Eight things have to be true on launch day. Every one of them has an owner.
In the first days a user is not left alone with a new system. Operating teams get elevated support for the questions, problems and exceptions that come out of real work.
After launch we watch how the system and the new processes behave in real operation. Hypercare lets us spot quickly where something needs attention.
Adoption
Adoption means the processes really did move into INVO and users run them the way the target model intends. The dashboard below is a conceptual model of measuring adoption.
Adoption dashboard
Process adoption
Illustrative figures. What matters is that adoption is measured at all, and measured per process rather than per login.
After the rollout
New people arrive, new sites open, new modules launch, processes change and the system gains features. The training model has to support the organization after the project ends, too.
Role-based learning paths and INVO Academy materials let you reuse the same model when onboarding new team members.
New warehouse operator
If INVO goes live in phases across several plants or locations, what the first rollout taught becomes the basis for the ones that follow.
The first rollout also builds the model for every location after it.
Why adoption matters
New users get productive sooner.
Understanding the process reduces operating mistakes.
Users can reach the knowledge without contacting a consultant every time.
Locations work to a consistent model.
The new way of working sticks in the organization.
Easier to add users, plants and modules.
We move the designed process off the diagram and into the organization’s daily work.
Training & adoption
During the rollout we define the roles, the key users, the training scenarios and the adoption plan together. The goal is not only to teach people to operate INVO — it is to have the organization running the target processes from the first day after go-live.
